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FAQ

What is your production MOQ?

We are the first jewelry factory in the industry to offer a minimum order quantity (MOQ) of one piece. We are very friendly to jewelry retailers who place orders online or through stores for custom jewelry.

What is your payment terms?

For first-time clients, we can accept a 30% advance payment to establish trust, with the remaining 70% due before shipment. For clients with an established trust, to enhance efficiency, we typically require full payment before production begins. This can be decided through negotiation.

What kind of express delivery methods do you offer? what is the price?

We generally offer international express shipping services, including DHL, FedEx, UPS, and others, which typically take 3-7 days to reach worldwide destinations at a cost of $50. We also provide slower shipping options, such as 4px, which usually takes 10-15 days to reach global destinations at a cost of $10.

What materials can you use for jewelry production? What types of stones can be set?

We can produce jewelry using materials such as 925 silver, 9K, 10K, 14K, 18K, 22K, Pt950, and 18K palladium gold. We can set various stones, including but not limited to natural diamonds, lab-grown diamonds, moissanite, as well as various types of natural gemstones, synthetic gemstones, pearls, and more.